Flosens is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order. Flosens promises to deliver high-quality products and in very affordable prices. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. To make returns hassle free and convenient for flosens and customer, we advise customers that Please adhere to the following return policy:
Note: There is no return at all on a) Glass relevant product ( Custom glass, Glass slider, Mirrors etc) & b) Vanities.
a) & b), Once sold and out of premises we will not take it back, Though it will be applicable to warranty from Supplier or Manufacturer or Direct Factory. We will kindly support you to get any applicable defected spare part
Flosens arranges all returns through one point of contact email. Please email at firstname.lastname@example.org for all returns or exchage. To make our business operation efficiant and keep prices in affordable ranges we have arranged return process through email channel only.
In case of any return there may be store credit beyond 2 weeks. In case of any return after 2 weeks, there may be 15% restocking fee will be charged on all returned merchandise. In case of return of product, Any discount coupons /shipping charges will be deducted from refund. There may be partial refund & partial store credit in case of return (depend on scenerio). In case of exchange, There is no hassle with in 4 weeks. After 4 weeks for exchange , there may be restocking fees (Not in genuine cases)
All parcels go with insurance through Canada Post. in case of lost shipment, we will fully support/refund cost of lost shipment.
Some items Flosens.ca sells are not available in our web catalog but can be purchased over the phone. If you purchase a special-order item by contacting or calling our office number. When you call, a sales associate will notify you of any applicable return charges. If the item is defective or damaged, we will issue credit in full OR send you a replacement product if it’s still available for purchase. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.
We can process returns and refunds only for items purchased from www.flosens.ca or one of its affiliates. To receive a refund, all returned merchandise must be in resalable condition, free from scratches.(Conditions may waived)
If you’re not completely happy with your purchase, Flosens.ca has simplified the return process. We now offer pre-paid labels (PPLs) on all general returns just by setting up a return through the call center. The cost to ship the item back to us is deducted from the credit the customer receives once the item is returned.
You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped , it cannot be canceled, and you will have to process a general return.
Setting up returns for our neighbors to the North is also easily accomplished. Just keep in mind the following:
NOTE: We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition, we are not responsible for lost shipments. You must contact us to file a lost shipment freight claim with the respective shipper.
Follow the simple directions below to make your return by mail:
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery.
To begin processing a return, please contact our customer service department.